At Seaport Island Fashion, we are committed to providing customers with a clear, reliable, and transparent shipping experience. This policy explains our shipping destinations, costs, processing times, delivery estimates, tracking process, and support procedures.

Shipping Destination

We currently ship online orders exclusively to eligible addresses within the United States.

Orders submitted with delivery addresses outside the United States cannot currently be processed.

Shipping Cost

We offer free standard shipping on all eligible U.S. orders.

There is no minimum order requirement for free standard shipping. Any applicable taxes or additional charges will be clearly displayed before you complete payment.

Order Processing Time

Orders are generally processed within:

1–2 business days

Business days are Monday through Friday, excluding applicable public holidays.

Order Cutoff Time

Our daily order cutoff time is:

5:00 PM Pacific Time

Orders placed after 5:00 PM Pacific Time, on weekends, or on public holidays will begin processing on the next business day.

Processing time includes order verification, payment confirmation, product inspection, packing, and preparation for shipment.

Shipping Time

After processing, standard transit time is generally:

4–6 business days

We use reputable shipping carriers, including DHL Express and FedEx, depending on the delivery address, order requirements, and carrier availability.

Total Estimated Delivery Time

The total estimated delivery time is:

5–8 business days

This estimate includes both order processing and shipping time.

Delivery estimates are not guaranteed. Carrier delays, severe weather, public holidays, incorrect addresses, high order volumes, and circumstances outside our reasonable control may affect delivery times.

Order Tracking

Tracking is provided for shipped orders.

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and available tracking information. Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.

Please ensure that the email address entered during checkout is correct.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please confirm your:

• Full name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Telephone number

Seaport Island Fashion is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided during checkout.

Contact us as soon as possible if you notice an address error. Address changes cannot be guaranteed after an order has entered processing or shipment.

Applicable Taxes

Any applicable sales tax will be calculated and displayed during checkout based on the delivery address and applicable requirements.

Your final order total, including applicable taxes, will be shown before you complete payment.

Delayed Packages

Occasional shipping delays may occur because of carrier operations, weather conditions, public holidays, or other circumstances outside our control.

If your order has not arrived within the estimated delivery period, please:

1. Review the tracking information.
2. Confirm that the delivery address is correct.
3. Check around the delivery location and with household members.
4. Contact our customer support team for assistance.

We will review the shipment details and work with the carrier when appropriate.

Lost Packages

If tracking indicates that a package may be lost, please contact us promptly.

We may need to complete a carrier investigation before providing the appropriate resolution. Customers may be asked to confirm their shipping address and provide other order-related information.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check the delivery area, mailbox, reception desk, or secure location.
• Ask household members or neighbors whether they accepted it.
• Allow up to one additional business day because some carriers update tracking before final delivery.
• Contact the carrier or our customer support team.

We will assist you in reviewing the available tracking information.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photographs of the packaging
• Clear photographs of the damaged product

Please keep the original packaging until your request has been reviewed.

Order Changes and Cancellations

Customers may request an order change or cancellation within 24 hours of placing the order.

Requests are not guaranteed once an order has entered processing or has been shipped. Please contact customer support as soon as possible.

Contact Information

Business Name: Seaport Island Fashion

Business Type: Online and Physical Retail Store – T-Shirts and Casual Apparel

Business Days: Monday to Friday

Customer Support Hours: 9:00 AM–5:00 PM Pacific Time

Email Address: support@seaportislandfashion.shop

Customer Support Phone: +1 (619) 231-0036

Physical Store Address:
803 W Harbor Dr
San Diego, CA 92101
United States

Response Time: We aim to respond to all customer inquiries within 24 hours during business days.